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Posted at Jun 24, 2015 by MG

How Do I Fix a Negative Online Review? »

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Here are some tips for dealing with a negative online review of your dental practice – Respond with an apology online. Some review sites allow you to respond to the reviewer. The message should be apologetic, not contain excuses, not argue that the reviewer is presenting false information and not contain any personal health information. Depending on the actual complaint you can say what steps will be taken for that issue not to occur again. Do not respond if you cannot do so in the above manner.

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